Frequently Asked Questions and Contact Form

You can book an appointment either based on a specific professional or based on your own availability.

• • When do I need to pay for my teleconsultation?

Consultations must be paid for at the time of booking.

• • Can I cancel my booking?

From your personal area, you can cancel your appointment up to 48 hours in advance and reschedule it for another date with the same practitioner. After this period, you will need to contact the professional directly via private messaging.

• • If the practitioner isn’t the right fit, what can I do?

You can change practitioner at any time.

The site is hosted on a secure health data server approved by the French Regional Health Agency (Agence Régionale de Santé).

Your personal and private data will be protected and stored solely on the server, never on the ORA platform.

All exchanges with the professional will take place exclusively via the secure messaging system available in your personal area of the website https://ora-visio.com

The rates charged on the ORA platform are the same for all professionals and depend only on the type of consultation.

The available payment method is credit/debit card (via the secure STRIPE system).

The price of each service is shown when you book your appointment, before payment.

Once your booking is confirmed, you will receive a confirmation email with the time and date of the appointment, along with a link to connect directly to your teleconsultation. You will also receive a reminder by email 24 hours before the appointment.

ORA uses secure video conferencing software (end-to-end encrypted data). This software lets you connect directly with your practitioner on the day and at the time scheduled for your teleconsultation. A window will automatically open on your screen, inviting you to download and run the video conferencing software. This installation is not mandatory; the session can also be launched via your web browser.

The practitioner and the patient will connect simultaneously to their “teleconsultation room”. Through this software, the practitioner can share their screen, documents and exercises needed for the consultation. The patient can interact directly with the documents sent by the practitioner.

Any assessments and/or exercises to be done between sessions will be sent via the secure, private messaging system available from your personal area on the ORA platform.

All the professionals on the ORA platform are qualified to provide consultations in their field of expertise: they were recruited after an interview and after verification of their qualifications.

They have signed a contract with ORA and are all trained in teleconsultation.

For a good-quality teleconsultation, you will need:

• a computer or a tablet,
• a headset with built-in microphone (not mandatory, but recommended for optimal session comfort),
• and a sufficient internet connection for a stable audio/video stream

You can test your internet connection using the link opposite (https://debit-internet.fr/). For good-quality video conferencing, your UPLOAD speed should be higher than 0.5Mb/s.

The video conference is carried out using third-party software: you will be able to install it before your 1st session for better session quality. We therefore recommend connecting 5/10 minutes before the appointment time.