Ora-Visio (hereinafter the “Platform“) is a web platform operated by ORA, a French limited liability company (SARL) with capital of 5,000 euros, whose registered office is located at 82, vielle route de la Gavotte, Les Pennes-Mirabeau (13170), France, registered with the Aix-en-Provence Trade and Companies Register under number 515 375 400, and whose intra-Community VAT number is FR47515375400 (the “Company“).
Users of the Platform (the “User(s)“) can access various services, including being put in touch with professionals in fields such as speech therapy, psychology or academic support (the “Service(s)“).
Becoming a User of the Platform involves the collection of information. In this context, the protection of your data is an absolute priority for the Company. To preserve your trust, the Company has therefore adopted this Privacy Policy.
All such information is processed in accordance with this Privacy Policy.
- Information collected
To allow Users to make full use of the Platform’s Services and features, the Company collects various information. By registering on the Platform, you expressly accept that this information will be collected, regardless of the country from which you connect. Furthermore, providing data to the Company is an entirely voluntary act on your part. You may object at any time by changing your settings or closing your account, it being understood that withdrawal of your consent does not operate retroactively.
This information is collected at different times and through various methods:
Information collected
Information provided during registration: To become a User, you must provide personal information such as your first and last name and email address. Without this minimum information, it is not possible to create an account.
Information provided when booking an appointment with a provider: first name, last name, phone number, email address and postal address.
Use of the Platform
When you use the Platform, the Company’s servers automatically record information created and exchanged through the use of our Services. For example, the Company has access to all your session information (which pages you visited on the Platform, what data was entered, etc.).
Log files, internet protocol (IP) address and information about your computer
When you connect to the Platform, the Company receives the link of the site you came from and the one you go to when you leave the Platform.
The Company also receives your internet protocol (IP) address, as well as certain information about your computer’s operating system or internet browser.
Cookies
Like the vast majority of websites, the Company uses cookies. Cookies are small data files stored on your computer’s hard drive that identify you as a User when you connect to the Platform. They save you, for example, from having to enter your password every time you log in to the Platform. You may, however, disable the use of cookies by changing your preferences in your internet browser. In this case, some features of the Platform may no longer work.
- Retention of information collected
Once collected, this information is stored on the Company’s servers or those of any Company subcontractor for processing in connection with the use of the Services. It is retained for as long as you have a member account on the Platform. If your member account is inactive for a period of 3 years, your account data will be automatically deleted.
Please note that cookies have a validity period not exceeding 13 months.
To ensure the best possible functioning of the Platform’s services and features, Users are advised to regularly update the information in their Profile and, as a result, to correct or delete any inaccurate information.
You always remain the owner of the information concerning you that you submit on the Platform. As such, in accordance with French Law No. 78-17 of 6 January 1978 as amended by Law No. 2004-801 of 6 August 2004 and EU Regulation 2016/679 of 27 April 2016, you have the right to access, rectify, restrict the processing of and/or erase your personal data, as well as the right to object to such processing and the right to portability of personal data. To exercise your rights, please write to the following email address: contact@ora-visio.fr or to the following postal address: ORA – 82, vielle route de la Gavotte, 15B Le Clos de la lavandière, Les Pennes-Mirabeau (13170), France.
A response to your request will be sent to you within 30 days.
You retain the right to lodge a complaint regarding a breach of the protection of your data with the CNIL (French Data Protection Authority).
- Use of information collected
The information collected is used to allow you to use the various Services offered on the Platform. By creating your account, you voluntarily and expressly accept this Privacy Policy, which authorises the Company to process your data.
Because protecting your personal data is essential, the Company undertakes not to sell, rent or otherwise provide your personal information, except under the conditions described in this Privacy Policy. However, in various circumstances the Company may disclose or share your personal information with third parties, including:
- with your explicit or implicit consent;
- to comply with the law, applicable regulations, any legal proceedings, court decisions or any other case of mandatory disclosure;
- to protect the rights, property or safety of the Platform, its members or the public; or
- as part of the provision of the various Services and features offered by the Platform, but only when necessary for carrying out its operations and providing these services and features.
You can change your cookie preferences at any time: [wt_cli_manage_consent]
- Your obligations
As a User of the Platform, you are required to comply, in addition to legal and regulatory obligations, with the obligations arising from this Privacy Policy and the Platform’s General Terms and Conditions.
The Company also calls on your sense of responsibility, it being understood that Users are solely responsible for the information and content, including information concerning race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, trade union membership or any health-related information, that they communicate.
- Protection of minors
To protect minors, Users must be at least 18 years old and have full legal capacity.
- Security
To ensure the protection of your personal information, access to your account is protected by a password that you must keep confidential. In the event of unauthorised use of your account or any breach of the confidentiality and security of your login credentials, you must inform the Company without delay.
The Company takes all reasonable measures to protect information against loss, misuse and unauthorised access, disclosure, alteration and destruction. Various physical and electronic procedures have been put in place to ensure the protection of your personal data.
- Changes to the Privacy Policy
The Company reserves the right to modify, supplement or replace the provisions of this Privacy Policy. In the event of a significant change, the Company undertakes to display a notification on the Platform regarding the change to the Privacy Policy.
- Contact
For any questions, comments, suggestions or complaints, please contact Ora by email – contact@ora-visio.fr – or by post at the following address: 82, vielle route de la Gavotte, 15B Le Clos de la lavandière, Les Pennes-Mirabeau (13170), France.
For any requests to export or delete your data, you can do so using the form below.
